EXCHANGES and RETURNS.
Buying from a picture can sometimes be hit and miss so if you want to return an item for another size that will not be a problem providing, I have the size you require. If you simply decide you don't want the goods then as long as they are returned as supplied in a resalable condition with original undamaged packaging a refund will be issued. Postage will not be refunded and returning the goods will be the responsibility of the buyer.
Please put a letter in with the return giving your full details, why you are returning it, name and address etc. and send it recorded please as refunds will only be given for goods I have received
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Shipping outside the UK
1. We ship worldwide
2. We do give shipping discounts on combined purchases
3. All the goods are delivered via the most appropriate service although a specific service can be provided at the customer’s request.
4. Please provide your telephone no, as the shipping company might need it at the time of delivery.
5. In case of non-delivery on account of a mistake by the buyer (i.e. wrong name or address or parcel not accepted for any reason) any extra cost incurred by us for redelivery shall be claimed from the person placing the order.
6. We shall not be liable for any delay in delivery that may be caused by any circumstance beyond our control. Customs etc.
I always aim to ship your goods within 24 hours of a cleared payment being received by me. I usually send items next working day though bear in mind I do take some time off on weekends. Midday cut off.
All goods have proof of posting so if they have not arrived when you think they should have please contact me first before you leave feedback.
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OTHER TERMS and CONDITIONS
1.We cannot consider an item as lost until 15 working days (from the due date of delivery) have elapsed in line with Royal Mail Conditions of postage. They allow 15 working days for items to be returned to the sender in case of any delivery problems.
2. Occasionally Royal Mail or our Couriers are unable to deliver an item because no-one was available to sign for the item, or the size of the item meant that it could not be posted through your letterbox. If you’ve received a card saying the carrier is holding an item for you, you must arrange to have it redelivered to your address by contacting them. This is your responsibility.
3.For all parcels that are returned to as undelivered because no one was at home or the buyer failed to contact the carrier to have the parcel re-delivered or collected, we will refund the price of the product only and not the postage charges as they have already been paid.
4.Next day courier items only. If the invoice asks for a telephone number this is so the carrier's van driver has the option of contacting you in case of delivery problems. No responsibility will be accepted for non deliveries if a telephone number has not been given
Red Hat Diving Equipment
If you have any queries or wish to make an appointment, please contact us:
+44 1757 702487
Or use our contact form.